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Customer Service Intermediate Apprenticeship at Barnet and Southgate College

Course description

The Apprenticeships are primarily aimed at individuals whose job role is dedicated to customer service as an occupation, for example Intermediate Apprentices may be Customer Service Trainees, Call Centre Officers and Assistants and Representatives/Agents

Course content

Level 2 Diploma in Customer Service. Level 1 English, Maths and ICT.


Coursework, on the job assessment and online exams

Future opportunities

Intermediate apprentices, with support and opportunities in the workplace, can progress onto: the Level 3 Advanced Apprenticeship in Customer Service, other Level 3 Advanced Apprenticeships - particularly where customer service is an important part of the job such as Business Administration, Retail, Hospitality and Travel & Tourism, the Advanced (14 - 19) Diplomas in a range of related sectors, including Business, Administration and Finance, Public Services, Hospitality and Retail. Further education to undertake customer service, business related or other qualifications.

How to apply

If you want to apply for this course, you will need to contact Barnet and Southgate College directly.

Last updated date: 25 January 2016