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Customer Service Apprenticeship Level 2 at CEP Associates

Course description

The OCR Level 2 NVQ in Customer Service is primarily aimed at candidates who undertake a customer service role and recognises that employment in the customer service sector involves a diverse range of function, tasks and activities that are constantly developing and


It is suitable for candidates:

  • who have particular customer service and administrative job roles
  • who are working in a customer service environment
  • whose role is to provide service to customers

Course content

The objective of these qualifications is to reflect the work of candidates who undertake Customer Service activities at Level 2, 3 or 4.


They provide a statement of competence that testifies to the ability of candidates to work to meet customer objectives. They cover support systems, processes and services and recognise that employment in Customer Service involves a diverserange of functions, tasks and activities that are constantly developing in the light of changing customer needs.


These NVQs assess a candidate’s competence against the national occupational standards for Customer Service at Levels 2, 3 and 4. Candidates must prove they are competent in a wide range of activities.


Like all NVQs, these qualifications are competence-based. This means that they are linked to a person’s ability to competently perform a range of tasks connected with their


To gain these NVQs a candidate must achieve the level of competence described in the NVQ units of competence.

The units of competence contain the national occupational standards for Customer Service NVQs at Level 2, 3 and 4.

How to apply

If you want to apply for this course, you will need to contact CEP Associates directly.

Last updated date: 02 December 2016

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