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De-escalation at Aurelia Training Limited

Course description

This course involves discussion, role play and practical exercises.

The areas covered include;

  • Values and how our values affect our actions
  • Triggers to behaviour for others and ourselves
  • The Conflict Spiral
  • Stages in a crisis and appropriate strategies
  • Communication skills
  • Body Language
  • Listening skills

Training is delivered through an interactive 1 day course delivered on site at your place of work for groups of 8 or more or for smaller groups, through local venues in Coventry and South Birmingham.

How to apply

If you want to apply for this course, you will need to contact Aurelia Training Limited directly.

Last updated date: 20 August 2015
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