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Customer Care and Business Administration Apprenticeship at Capita plc

Course description

Capita Children’s Services is part of Capita PLC (a FTSE 100 business named in the Forbes Top 100 list of Most Innovative Companies). We develop software for schools and local authorities to enable them to do their work effectively.

  • Are you taking or have you recently completed your GCSEs/A levels?
  • Do you want a real job, where you can earn whilst you learn?
  • Have you got a passion for customer care and administration that you want to turn into a genuine career opportunity?

Course content

We are looking for apprentices to join us for a 1 year apprenticeship within our Customer Care team. You will gain recognised and respected level 3 qualifications while getting real office based experience. The role will give you the opportunity to learn everything you need to know to kick start your career in business administration. The Customer Care Coordinator is a pivotal role working within the Customer Care team to build customer confidence; this will entail using both phone and email communication. You will be involved in creating and running reports (Excel) and extensive use of our CRM system to monitor the progress of customer reported issues, liaising directly with colleagues, looking at how we can proactively provide key information and support to customers to ensure an excellent level of customer service, this is an excellent opportunity in a fresh new team, getting your foot on the career ladder, and setting you up for a bright future.

Entry requirements

You will be on track for, or have achieved, 5 GCSEs at grade C or above (including Mathematics and English) and have a passion for excellent customer service. You’ll be dealing with people on a daily basis so strong written and verbal communication skills are a must.

Further information

Our apprenticeship programme enables our employees to develop their skills and progress in their careers.

We are constantly building our capacity to encourage our employees to flourish. Our apprenticeship scheme, managed by Capita Talent Partnerships, supports talent across our businesses, giving new and existing employees the opportunity to develop their skills and experience and improve their employability.

We have supported over 8,000 employees since the scheme first launched in 2006, and in 2014 over 1,000 employees started on the programme. We are planning to further increase this number in 2015, introducing new apprenticeships in other parts of the Group.


How to apply

If you want to apply for this course, you will need to contact Capita plc directly.

Last updated date: 03 August 2015
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Key information

  • Start date: Next September
  • Duration: 1 year
  • Course code: Vacancy ID: 33465