Customer Service - Level 2 Intermediate Apprenticeship at Vision West Nottinghamshire College
The apprenticeship will include:
- Delivering customer service
- Understanding customers
- Principles of customer service
- Understanding employer organisations
- Managing personal performance and development
You will need to be aged 16 years and over to apply for the apprenticeship programme. As this is a work-based qualification you must be employed in a Customer Service role and working a minimum of 16 hours per week.
The applicant will undertake a diagnostic assessment at Level 1 for both maths and English and a free writing exercise prior to enrolment. You will be required to achieve a score of 50% or above in both subjects to ensure a place on the apprenticeship programme.
If you have passed maths and English GCSE with a grade A* to E or functional/key skills at Level 1, you will be required to evidence this with certificate/s which will then result in exemption from undertaking the maths and English functional skill qualification within the apprenticeship framework.
You are required to produce a portfolio of evidence on our online e-portfolio, which will contain a variety of assessments covering the criteria stipulated by the awarding body to cover the BTEC Level 2 Diploma in Customer Service (QCF). Assessments may include:
- Observations held in the working environment
- Reflective accounts
- Witness statements
- Activity based work books
- Work products
Assessments will be planned with an assessor prior to the assessment taking place. You will be required to complete an online test for both functional skills elements.
In job positions such as shop assistant, call centre operator and front line customer service advisor you will have knowledge on how your organisation works,
what it does and where you fit into the operation.
You will be aware of the wider laws and regulations which are set outside of your organisation and how they apply to you and your job. You will give customers a positive impression of yourself and your organisation.
How to apply
If you want to apply for this course, you will need to contact Vision West Nottinghamshire College directly.