Accessibility links

Administration (Business Professional) Level 3 Diploma at Truro and Penwith College

Course description

Good communication, along with up-to-date practical IT and keyboard skills, are essential in today’s often demanding and multi-tasking working environment. We have therefore put together a programme of study which will not only give you the practical skills and qualifications for an administrative role but also the knowledge of why current office systems and procedures play such an important role in a successful business.

Throughout this one year course you will also steadily work through the Level 2 and 3 specialist text processing units in order to achieve the Diploma in Text Processing (Business Professional) qualifications. You will begin with text and word processing and, as your confidence and skills grow, we will introduce medical and legal text processing.  Your English skills will be developed further as we cover audio transcription and you will enjoy applying your new found IT skills as we work through the business presentation, mail merge, and document presentation units. These highly regarded and established qualifications are assessed by termly examinations held in December, March and May.

So to recap, if you would like to be able to:

•    construct intelligent business correspondence that makes sense
•    acquire a background knowledge of administration procedures which are required in a modern day working environment
•    organise successful business meetings and corporate events
•    understand today’s recruitment and selection procedures
•    touch type at more than 55 wpm and build on your existing IT and keyboard skills, 

then the OCR Level 3 Diploma in Administration (Business Professional) qualification would be an excellent pathway to choose.

Course content

As to the theory side of the course, you will be encouraged to develop your existing skills further by working through the following coursework units:

Producing complex business documents – The aim of the first core unit (Unit 15) is for you to be able to demonstrate your skills of gathering, extracting and analysing information from complex documents to write appropriate business correspondence. There are four different types of business documents which need to be produced - a letter, a newspaper article, a formal report and a questionnaire.

Understanding functions and roles within business organisations – for this second core unit (Unit 16) you will be able to demonstrate your skills, knowledge and understanding of how successful businesses function and operate. By studying, investigating and comparing two different organisations you will gain an awareness of how current systems and procedures work in any given business setting. 

Three further units complement your studies to broaden your knowledge of the role of an administrator in today’s modern working environment:

Supporting recruitment and selection procedures – (Unit 17) this unit allows you to gain an understanding of today’s current practices for recruiting and selecting employees. You will be looking at current job vacancies and preparing a job description and person specification as well as advertising the role and producing the accompanying interview documentation.

Support business meetings - The aim of this unit (Unit 19) is for you to successfully plan, organise and run a meeting. You will learn how to prepare an agenda, circulate meeting documentation, understand the role of key participants and acquire the skills of minute taking as you will be required to take minutes of an actual business meeting.

Organise a business event - Corporate events are very much a part of today’s business environment and this final unit (Unit 20) gives you the skills and knowledge of how to successfully organise such an event. As such, you will be able to identify the requirements for a business event, which will actually take place, by comparing and selecting a suitable venue, inviting attendees and then you will need to evaluate the success of the event.  

Work placement opportunities – As part of your course you are given the opportunity to apply your skills and knowledge by completing a two-week block of work experience before the Spring term. This we feel is of significant value with regards to your course and career progression as well as giving prospective employers a snapshot of the skills that you have acquired whilst studying for your OCR Level 3 Diploma in Administration qualification. 

Entry requirements

  • Level 3 - Four GCSEs (Including English Language)
  • Level 2 - Minimum of GCSE Mathematics and English Language at grade D


Your achievement in gaining both the Diploma in Administration and Diploma in Text Processing qualifications are dependent upon excellent attendance, punctuality and effort.  You will learn in a friendly, supportive atmosphere, using a variety of assessment methods.

Coursework assessment – The coursework units are task based, with each unit requiring completion of between four and five tasks. Once a task/unit has been completed, it will be marked by your lecturer where supportive feedback will be given to allow you to develop/improve further ensuring that all qualification criteria has been met. The completed unit will then be sent to OCR for moderation and certification.

Each unit attracts a number of credits and you are required to achieve, in total, 19 credits from these five coursework units. These 19 credits will then be added to the credits you have achieved from the OCR Text Processing (Business Professional) awards. Once these have been added together (see below), you will have achieved the OCR Level 3 Diploma in Administration.

Exam based assessment – To achieve the Diploma in Text Processing qualifications you will be assessed by externally set examinations which will take place each term. The first series (Autumn) is in December, the second in March (Spring) and the final series will take place in May (Summer). Once you have achieved at least 18 credits from these awards, these credits will be added to the credits achieved from the coursework units which will then enable you to achieve your OCR Level 3 Diploma in Administration (see above). You will be encouraged to achieve further credits so you are then able to gain the full OCR Level 2 Diploma in Text Processing (Business Professional) qualification and progress on to the OCR Level 3 Diploma in Text Processing (Business Professional) awards.

Future opportunities

This one year vocational qualification is well-suited for progression straight into the workplace gaining employment as an administrator/secretary in any modern office working environment. We work very closely with our modern apprenticeship team in order to take full advantage of the various employment opportunities that will be available to you. Your OCR Level 3 Diploma in Administration and your OCR Level 2/3 Diploma in Text Production qualifications are highly regarded by employers and are the gateway for any administrative role. Equally so, progression into a wide range of further/higher education courses is also extremely attainable as the skills and knowledge you have acquired are transferrable and work well as a basis for any business related subject you may wish to study.

Further information

We encourage you to take full advantage of the bank of resources available so that studying outside of lectures/College will prove productive and beneficial to your achievement on the course. Being only a three-day course, relevant part time employment is also actively encouraged and supported.

How to apply

If you want to apply for this course, you will need to contact Truro and Penwith College directly.

Last updated date: 15 June 2016

Key information