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Level 3 Advanced Apprenticeship in Customer Service at Woodspeen Training

Course description

This apprenticeship will support the development of the skills and knowledge required to deliver good customer service. You will achieve a professional qualification covering a range of workplace duties. Working within the customer service sector involves a diverse range of roles and responsibilities. As this is an advanced qualification you will be involed in leading a team and work without direct supervision.


Course content

Mandatory Units:

  • Demonstrate understanding of customer service.
  • Demonstrate understading of the rules that impact on improvements in customer service.

Examples of Optional Units:

  • Lead a team to deliver good customer service.
  • Develop customer relationships.
  • Organise the delivery of reliable customer service.

Entry requirements

There are no mandatory entry requirements for this Apprenticeship. It is expected that Advanced Apprentices will have some prior experience in a customer service role.

Future opportunities

Follow on courses:

Advanced Apprenticeship in Customer Service Level 4.

Further information

Methods of recording study:

E-portfolio and paper based portfolio options are available.

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 20 May 2014
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