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Customer Service - Apprenticeship (Level 2) at Alliance Learning

Course description

We offer Customer Service Apprenticeships throughout Greater Manchester. Customer Service is the correct route if you want a career in a customer facing role, either over the phone, over the internet or face-face. It is a vocational, work-based course which gives you the opportunity to earn while you learn. If you want to gain a nationally recognised qualification at the same times as gaining valuable work experience in a Customer Service environment, this course is ideal for you.

Course content

This course involves:

- Dealing with all aspects of customer service over the phone, in writing and face to face ensuring that everyone experiences high quality customer service.

- Resolving customer problems

- General administration duties

- Apprentices must have sound knowledge of their company's key policies and procedures, legislation, regulations and codes of practice relevant to their industry

- Customer handling skills


Entry requirements

Some employers do require specific GCSE grades 4 - 9

• Keyboard and computer skills • Telephone skills • Able to work quickly and accurately • Spoken and written communication skills and the ability to relate to colleagues, other departments, outside companies and members of the public • Able to work without close supervision • An eye for detail • Able to work as part of a team • Problem solving ability • Potential for further development


You will be required to sit an English, Maths and ICT initial assessment before starting the Apprenticeship programme to check you are at a suitable level.

Financial information

National minimum Apprenticeship wage.

Future opportunities

Progression onto your Advanced Apprenticeship.

Career Opportunities include:

- Customer Service Assistant

- Representative

- Agent

- Receptionist

- Customer Relationship Manager

- Co-ordinator

- Team Leader

- Sales

Further information

To find out more about this qualification, contact  the Alliance Learning recruitment team on 01204 677 888 or email at

Follow us on social media for Apprenticeship updates

Facebook - 'Alliance Learning Horwich'

Twitter - @alhorwich

Instagram - alliance_learning

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 29 November 2018
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