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Apprenticeship in Business and Administration - Intermediate at West Thames College

Course description

Effective administration is key to the smooth running, and ultimately, the success of any business. Administrators organise the people and the resources within an organisation. They ensure day-to-day office tasks are carried out, such as data inputting on spreadsheets and databases, filing and photocopying, organising events, taking minutes of meetings, typing reports and letters, sending emails and faxes and sorting the post. Without administrators businesses would be less organised and less productive.

A good administrator should have good written and verbal communication skills, good organisational skills, a professional and responsible approach to their work, a high level of accuracy and attention to detail.

Course content

Overview of units for Certificate in Business and Administration (QCF)

  • Manage own performance in a business environment
  • Improve own performance in a business environment
  • Work in a business environment
  • Communicate in a business environment
  • Solve business problems
  • Work with other people in a business environment
  • Contribute to running a project
  • Produce documents in a business environment
  • Prepare text from notes
  • Prepare text from notes using touch typing (40 wpm)
  • Prepare text from shorthand (60 wpm)
  • Prepare text from recorded audio instruction (40 wpm)
  • Design and produce documents in a business environment
  • Prepare text from notes using touch typing (60 wpm)
  • Prepare text from shorthand (80 wpm)
  • Prepare text from recorded audio instruction (60 wpm)
  • Support the organisation of an event
  • Support the co-ordination of an event
  • Support the organisation of business travel or accommodation
  • Support the organisation of meetings
  • Plan and organise an event
  • Co-ordinate an event
  • Plan and organise meetings
  • Make and receive telephone calls
  • Use electronic message systems
  • Use diary systems
  • Take minutes
  • Develop a presentation
  • Deliver a presentation
  • Handle mail
  • Provide reception services
  • Meet and welcome visitors
  • Deliver, monitor and evaluate customer service to internal customers
  • Deliver, monitor and evaluate customer service to external customers
  • Organise and report data
  • Research information
  • Store and retrieve information
  • Archive information
  • Support the management and development of an information system
  • Support the design and development of an information system
  • Monitor information systems
  • Analyse and report data
  • Use office equipment
  • Maintain and issue stationery stock items
  • Order products and services
  • Agree a budget
  • Respond to change in a business environment
  • Contribute to Innovation in a business environment
  • Administer human resources records
  • Administer the recruitment and selection process
  • Administer parking dispensations
  • Use occupational and safety guidelines when using keyboards
  • Bespoke software (Level 1)
  • Data management software (Level 1)
  • Database software (Level 1)
  • Improving productivity Using IT (Level 1)
  • IT security for users (Level 1)
  • Presentation software (Level 1)
  • Set up an IT system (Level 1)
  • Spreadsheet software (Level 1)
  • Using collaborative technologies (Level 1)
  • Website software (Level 1)
  • Word processing software (Level 1)
  • Bespoke software (Level 2)
  • Data management software (Level 2)
  • Database software (Level 2)
  • Improving productivity using IT (Level 2)
  • IT security for users (Level 2)
  • Presentation software (Level 2)
  • Set up an IT system (Level 2)
  • Spreadsheet software (Level 2)
  • Using collaborative technologies (Level 2)
  • Website software (Level 2)
  • Word processing software (Level 2)

Entry requirements

For the Intermediate Apprenticeship programme, you should be 16 years or older, working in a junior role within a business organisation, with a strong commitment towards gaining the skills and qualifications you need to help you progress in your career. You should be working at least 30 hours per week in one of the following roles:

  • Receptionist
  • Office junior
  • Administrative assistant
  • Data entry assistant
  • Junior legal/medical secretary
  • Finance assistant
  • Personnel/HR assistant
  • Events assistant.


To successfully complete your Apprenticeship you will need to achieve the following elements:

Competence qualification

Edexcel Level 2 NVQ Certificate in Business and Administration (QCF). You must achieve a minimum of 48 credits to achieve this qualification. An overview of the units you will study can be found overleaf. Some of these units are mandatory and some you may choose with the agreement of your employer and assessor. Your assessor will go through these units with you and your employer in more detail and discuss how the credits work so you may achieve your qualification successfully. Your assessor will visit you in the workplace to assess you to ensure you meet the minimum national standards.

Knowledge qualification

Edexcel Level 2 Certificate in Principles of Business & Administration. Most of the knowledge you will learn in the classroom in college. Some may also be delivered online and in the workplace.

Personal learning and thinking skills

Evidence will be collected to show that you have acquired the following skills: creative thinking, independent enquiry, reflective learning, self-management, teamwork and effective participation.

Financial information

You do not have to pay to complete an apprenticeship.

Future opportunities

On successful completion of the Intermediate Apprenticeship, you may decide to progress to the Advanced Apprenticeship in Business and Administration, or progress in your career as an administrator, possibly taking on a more senior role with supervisory responsibilities.

Further information

For details call our apprenticeship team on 020 8326 2010 or email

View all apprenticeships at West Thames College.

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 02 August 2017
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Key information

  • Start date: Throughout the year
  • Duration: 12 months, one day at college, four days in the workplace
  • Course code: APP0136
  • Web url:

Contact details

    • Contact name:
    • General Enquiries
    • Contact telephone number:
    • 020 8326 2000
    • Email address: