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Advanced Apprenticeship in Customer Services at IN-COMM TRAINING SERVICES

Course description

The Customer Services Apprentice is for candidates in a Customer Services Role, it is a combination of work-based in-company learning and on-line exams which would be carried out at our Training Academy based in Aldridge.

All Apprentices must now be employed before commencing an apprenticeships, please see for a list of our current vacancies.

If you are already employed and your employers is willing to let you undertaken an Apprenticeships please contact Gareth Jones on 01922 457686.


Course content

QCF Customer Services NVQ Level 3

Certificate in Customer Services Level 3

Functional Skills English, Math and ICT Level 2

Employment Rights and Responsibilities Workbook

Entry requirements

GCSE Grades A-C in Maths, English and preferably a IT based qualification.  Although this can very dependant on Employer requirements.


You will be required to attend In-Comm for a Interview and Basic Skills Tests.

If already employed these will be carried out in Company.


How to apply

If you want to apply for this course, you will need to contact IN-COMM TRAINING SERVICES directly.

Last updated date: 20 May 2014
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Key information

  • Start date: Throughout the year