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Customer Service Intermediate Apprenticeship at HIT Training

Course description

Qualification summary

This BTEC Certificate is the hospitality industry‚Äôs professional qualification for all staff who deal with customers or clients.
Customers are people that we value in the hospitality industry. Then why not reward your customers by ensuring you have a recognised professional customer
service qualification?
With its flexible choice of units this Customer Service NVQ ensures staff will understand the importance of a professional customer service approach and will
take on more responsibility for the service they provide.
You will have staff that are able to rise to the challenge of change and have the confidence to think for themselves and come up with new ideas.
This qualification is suitable for those already in employment as well as those wishing to enter the hospitality industry.

Course content

This Intermediate Apprenticeship will last 12 months and is made up of the following components:

  • BTEC Level 2 Certificate in Customer Service (Technical Certificate)
  • NVQ Level 2 Diploma in Customer Service (Vocational Qualification)
  • Functional Skills Maths (Level 1)
  • Functional Skills English (Level 1)
  • Employment Rights and Responsibilities
  • Personal Learning and Thinking Skills

Entry requirements

This is down to the eligibility of the candidate and also an Initial assessment.

The employer will also need to demonstrate suitability of training programme by completing a skills scan.


Continuous Assessment in the workplace

Assessment reviews take place every 4 - 6 weeks

Financial information

An employer contribution is applicable and is dependent on the size of the organisation and the volume of participants on the training programmes.

Further information

For more information about HIT Training and this Apprenticeship visit 

How to apply

If you want to apply for this course, you will need to contact HIT Training directly.

Last updated date: 20 March 2015
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Key information

Contact details

    • Contact name:
    • HIT Training - Information
    • Contact telephone number:
    • 0800 093 5892
    • Email address: