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Customer Service Apprenticeship at First Rung Ltd

Course description

This Apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications. However, most customer service apprentices work in retail, financial services, call centres, hospitality, or sport and recreation.

Good customer service is key to the success of any business or organisation. It’s one of those useful skills that’s found all over the place and covers all the extras that make a customer’s experience better.

As a customer service apprentice, you’ll probably work at the front end of an employer’s business activities and regularly assist customers. Duties will vary between sectors, but in most cases you’ll be making sure that customers are dealt with in a positive, reliable and pleasant way – whether that’s by offering advice, answering questions or handling complaints.

To properly assist customers, you’ll need clear and up-to-date knowledge of your organisation’s products and services. You’ll also need to be able to communicate with all sorts of people.

Completing this Apprenticeship is a way of providing evidence of skills that will serve you well in virtually any industry – so it’s a very good way to move forward, even if you’re still undecided about your future career.

Course content

Level 2 Customer Service

Technical Certificate

Level 1 Functional Skills

Entry requirements

Candidates must be able to demonstrate an ability to work at Level 1 in English and Maths. Candidates must have a minimum of 4 weeks relevant work experience in Customer Service

Financial information

This is a paid training position. The minimum wage for an Apprentice is currently £2.65 per hour.

Further information

To find out more about this apprenticeship, please call the Recruitment Team on 020 8201 3111

To apply, please email your CV with a covering letter to

How to apply

If you want to apply for this course, you will need to contact First Rung Ltd directly.

Last updated date: 20 May 2014
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