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Digital Tachograph and Customer Care at Wiltshire Transport Training & Development Ltd

Course description

Content:

Digital Tachograph

  • Regulations
  • The vehicle unit
  • UTC time
  • The Smart Cards
  • Using the equipment
  • The printout
  • Technical checks
  • Download analysis
  • Periodic inspection
  • Other digital tachograph

Customer Care

  • Introduction to customer care
  • What is customer care?
  • Who are our customers?
  • Customer care DVD
  • Who is responsible for customer care?
  • What happens when we get it wrong?
  • The Fish Philosophy

How to apply

If you want to apply for this course, you will need to contact Wiltshire Transport Training & Development Ltd directly.

Last updated date: 25 August 2015
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