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Managing Difficult Situations in the Workplace at Andover College

Course description

This programme is designed for those who have problems in dealing with difficult situations in the professional realm. The course delivers practical information and skills that can be put into practice to help resolve situations in an effective and assertive manner.

This one day programme will cover:

  • Defining a difficult situation
  • Analysis of different behavioural styles
  • The different responses to and effective ways of dealing with anger
  • Identifying different communication techniques and exploring the most appropriate methods to use when dealing with difficult situations
  • Assertiveness techniques and how to use these
  • The do’s and don’ts of effective negotiating skills
  • Dealing with conflict in a positive manner
  • Giving feedback in difficult situations
  • Entry requirements

    N/A

    How to apply

    If you want to apply for this course, you will need to contact Andover College directly.

    Last updated date: 20 May 2014

    Key information

    • Start date: Next September
    • Duration: 1 day

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