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Customer Service L1 (QCF) Certificate at AWC Training Ltd

Course description

It integrates competency and knowledge units into a single - combined qualification. This is one of a suite of new work-based business skills qualifications developed in response to emerging industry trends and the skills and knowledge requirements of employers.

Course content

Mandatory Units

Understand Working in a Customer Service Environment
 
Communication in Customer Service
 
Principles of Personal Performance and Development
 
Principles of Working in a Business Environment
 
Work with Others in a Business Environment

 

Future opportunities

Customer Service

How to apply

If you want to apply for this course, you will need to contact AWC Training Ltd directly.

Last updated date: 18 November 2016

Key information

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