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L2 Customer Service Apprenticeship at CMS Vocational Training Ltd

Course description

L2 Apprenticeship in Customer Service is a practical, work-based course which develops your skills and provides qualifications relevant to your job. The programme is ideal for anyone currently employed in a customer service role who would like to develop their performance through hands-on training.

Course content

The Apprenticeship framework is made up of the following elements:-

  • NVQ Level 2 Certificate in Customer Service
  • L1 Functional Skills Maths and English
  • Technical Certificate - Certificate in Customer Service Level 2
  • ERR workbook

All elements of the framework are completed alongside each other.

Entry requirements

There are no entry requirements but you need to be employed in a customer service role.


This course is assessed through e-portfolio. An assessor will come into the workplace to see the learner and review their work.

For those learners who need to gain their Functional Skills, this will be assessed via online tests which will be completed in the workplace.

Financial information

The qualification is funded by the Learning and Skills Council (subject to certain criteria) so there is no cost to you.

Future opportunities

Level 3 Advanced  Apprenticeship in Customer Service.

Further information

If you are wanting to complete an apprenticeship in Customer Service but have not yet secured employment, contact CMS and we will advise you of current vacancies and assist you in finding an apprenticeship position in the field of  Customer Service. 


How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 21 May 2015
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Key information

Contact details

    • Contact name:
    • Joanne Stevenson
    • Contact telephone number:
    • 01924470477
    • Email address: