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NVQ Diploma in Customer Service (Edexcel) at Buckinghamshire UTC

Course description

This qualification aims to guide and assess development of knowledge, understanding and skills of Customer Service.

  • This award consists of mandatory, knowledge and optional units to fit the learners work setting.

Example Modules

  • Communicate using customer service language
    This unit is about the language and basic principles that are the heart of customer service and the skills needed to communicate effectively with customers and colleagues. It also covers how the learner fits into the customer service picture in their organisation and the contribution of their job to good customer service.
  • Demonstrate understanding of customer service
    This unit is about being able to understand and explain the principles ofcustomer service and the way they can be applied in specific customerservice situations. The basic principles in this unit influence all aspects ofmaking customer service work and enable the learner to place professionalcustomer practice in the context of their industry sector and their ownorganisation. Above all, working as a customer service professional involvesworking with colleagues to develop deeper and broader understanding ofcustomer service language and principles.

  • Entry requirements

    You will need to be working in a position where customer service is a key part of the job role.

    How to apply

    If you want to apply for this course, you will need to contact Buckinghamshire UTC directly.

    Last updated date: 06 August 2014

    Key information

    • Start date: Next September
    • Duration: 52 weeks

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