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Customer Service Advanced Apprenticeship (Level 3) at South & City College Birmingham

Course description

The level 3 advanced apprenticeship is aimed at candidates who are delivering and managing service and are accountable in the area of practice. Therefore they can influence what happens at work, use the organisation's rules and systems flexibly to deliver good service, question the way things are done and suggest improvements and are aware of the commercial pressures facing the organisation.The customer service apprenticeship is designed to provide work-based training, development and new learning opportunities, to develop your knowledge and skills within the work place. Because Customer Service Apprenticeships can be used in all sectors it is difficult to identify specific job roles that an Apprentice may be carrying out. However many industries and organisations are now recruiting bespoke 'customer service' staff and by achieving these apprenticeships, young people have a qualification that can be used across sector boundaries giving more opportunities for full employment in a dedicated customer service role.

Entry requirements

There are no formal entry requirements but ideally the candidate should be educated to level 2 and must be working within the field and ideally working over 30 hours per week. All candidates will need to attend an information session before starting the programme. All candidates will need to undertake a literacy & numeracy assessment prior to starting the apprenticeship training.

Financial information

. Our course fees vary depending on your circumstances.For full fee information do not hesitateto call us on 0800 111 6311

Future opportunities

Progression routes for Level 3 Apprentices could include:taking the Level 4 Customer Service NVQ Diplomaachieving the Level 4 Customer Service NVQ and moving into higher education to take higher level qualifications according to those used and respected in the sector in which they are workingmoving on to a different Level 4 NVQ (e.g. Administration, Management etc) and using this as a stepping stone for higher level qualifications in their chosen fieldmoving to a Foundation Degree based on the specific sector you are working in

Further information

Please contact our admissions team on 0800 111 6311 or email You can also visit our website and apply online.

How to apply

If you want to apply for this course, you will need to contact South & City College Birmingham directly.

Last updated date: 19 September 2017
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Key information

  • Start date: Next September
  • Duration: 18 months
  • Course code: 1281/17SR01YA
  • Web url: