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Business Administration and Retail Diploma Level 1 at City of Wolverhampton College

Course description

During this course you will study the following modules:

  • Understanding and working in business administration and retail
  • Communicating electronically
  • Creating business documents
  • Making and receiving telephone calls
  • Welcoming visitors
  • Handling mail
  • Customer service in the retail sector
  • Teamwork
  • Organising business travel and accommodation
  • Supporting business meetings
  • Roles and responsibilities in the workplace
  • Health and safety at work
  • Controlling, handling and replenishing stock in a retail business

Course content

f you are interested in a career in business administration or retail this course will give you a specialist work-related qualification and the solid foundation you need to fulfil your ambition and be successful in your chosen career.

You will gain a broad introduction to the business and retail sector and the knowledge and understanding you gain will equip you with the essential skills needed to become an excellent administrator and work in a business or retail environment, as well as giving you the opportunity for further career development and progression on to higher levels of study.

You will learn by completing projects and assignments based on realistic workplace situations which will test your knowledge and develop skills that will be of benefit to employers and equip you for a successful future career.

Entry requirements

To access this course you are required to have:

  • Three or more GCSEs at grade G or above, however previous experience or a willingness to succeed and progress will be taken into account
  • A good grasp of English as this is an assignment-based course
  • Experience of using Microsoft Word


This is mainly an assignment-based course with some observations carried out by your tutors.

Future opportunities

The skills you will learn from this course will enable you to:

  • Pursue a career in administration or retail
  • Progress on to a Level 2 course in Administration or Business

How to apply

If you want to apply for this course, you will need to contact City of Wolverhampton College directly.

Last updated date: 12 January 2015
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Key information


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    • The Paget Road campus, in Compton to the west of Wolverhampton, provides courses in art and design, business and management, computing and IT, education and teaching, engineering, English, health and social care, journalism, maths, media, motor vehicle, music technology, performing arts, photography and science.

      Also on offer at the site are Pathways programmes for people without any formal qualifications, ESOL courses for speakers of other languages, and short courses for job seekers.

      The campus is also home to CitySixth – the college's dedicated sixth form centre offering A Levels in a range of subjects - and a Higher Education Centre which offers HNCs, HNDs and Foundation Degrees, and also boasts an Engineering Learning Zone also equipped with industry-standard equipment, modern motor vehicle workshops, new performing and recording studios, and well equipped science labs.

      The site has a Student Hub, Study Hub, cafeteria and large free student car park and is on major bus routes.