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Advanced Apprenticeship in Customer Service at Acacia Training & Development Ltd

Course description

Acacia Training often offers learners additional courses that are either optional extras as part of an Apprenticeship or to help build knowledge towards the QCF Certificate as required. The mandatory units are: Prepare yourself to deliver good customer service Provide customer service within the rules

Course content

This qualification is primarily aimed at candidates who undertake a customer service role and recognises that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing. It is suitable for candidates: Who have particular customer service and administrative job roles Who are working in a customer service environment Whose role is to provide service to customers

Entry requirements

There are no formal entry requirements but you must be able to demonstrate your competence in a real working environment. You may have progressed form a level 2 Certificate in Customer Service or have completed an Intermediate Apprenticeship in Customer Service.


This qualification is assessed in your own workplace and you will be allocated an Assessor who will visit you to carry out observations of your work and help you to identify relevant evidence of your competence in work.

Financial information

The Skills Funding Agency requires Acacia Training to choose Apprenticeship funding over any other form of funding where there is a choice. The Apprenticeship is now available for all ages (subject to eligibility) and is made up of a framework of the QCF Certificate, a Technical Certificate and Functional Skills in English and Maths.

To access this funding via Acacia Training, applicants must be working under contract of employment with a local employer in the South West Region.

For learners aged 24+ this qualification is funded through a learner loan.

How to apply

If you want to apply for this course, you will need to contact Acacia Training & Development Ltd directly.

Last updated date: 20 May 2014
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Key information

  • Start date: Throughout the year
  • Duration: You can achieve this qualification in anything between 12 months and 15 months as part of an Apprenticeship.This course can be started at any time
  • Web url:
  • Number of planned places: 100