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Customer Service - Advanced Apprenticeship at Way to Work

Course description

Full Time Apprenticeship including : Level 3 NVQ in Customer Service, Key Skills at Level 2 or 3 in Literacy & Numeracy, & a Technical Certificate. This Apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications. However, most customer service apprentices work in retail, financial services, call centres, hospitality, or sport and recreation. Good customer service is key to the success of any business or organisation. It’s one of those useful skills that’s found all over the place and covers all the extras that make a customer’s experience better. As a customer service apprentice, you’ll probably work at the front end of an employer’s business activities and regularly assist customers. Duties will vary between sectors, but in most cases you’ll be making sure that customers are dealt with in a positive, reliable and pleasant way – whether that’s by offering advice, answering questions or handling complaints. To properly assist customers, you’ll need clear and up-to-date knowledge of your organisation’s products and services. You’ll also need to be able to communicate with all sorts of people. Completing this Apprenticeship is a way of providing evidence of skills that will serve you well in virtually any industry – so it’s a very good way to move forward, even if you’re still undecided about your future career.

Entry requirements

NVQ Level 2

Future opportunities

The course offers you a specialist work-based qualification to support a range of careers in customer service or to progress onto studying for an NVQ level 4 in Customer Service or an HND in a related subject. With further training, you could continue to develop your career in customer service by working as a Customer Service Agent, Shop Sales Assistant or more general jobs where an understanding of customer service would be useful. The course is work based which means you can earn and learn at the same time whilst developing the skills, understanding and knowledge that many employers are looking for.

Further information

To find out more about this qualification, contact us, ask your Connexions Personal Adviser or school/college careers staff.

How to apply

If you want to apply for this course, you will need to contact Way to Work directly.

Last updated date: 20 May 2014
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