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Service Customer Advisor Apprenticeship at PSA Peugeot Citroen

Course description

Service Customer Advisor’s is a very important role with a dealership, they are generally the first person a customer meets when visiting the dealership. Even though you do not work directly on vehicles, you need a very good knowledge of them. They must be able to understand basic mechanical operation along with the ability to understand basic diagnostics. However, this is just the beginning. In fact, the job is a combination of administration, people-management and communications all within the same role. Most of this work is now done through extensive use of information technology in order to keep track of how vehicles are progressing through the dealership, how long the repair work is likely to take and preparing the car for delivery and handover. It also involves preparing the invoices. In many cases, the Service Customer Advisor will be the only employee from the dealership that the customer deals with for service and repair of their vehicle.

Course content

Main Tasks •Advising your customers on vehicle needs, time for repair and booking loan vehicles •Booking in vehicles – workshop loading and parts ordering •Controlling and organising work for the workshop staff and parts department •Customer vehicle handover – after the work is done you will have to explain work carried out and the costs involved •Ordering - parts for work to be done and needed for stock.

Entry requirements

England, Wales and Northern Ireland: 3 GCSEs at A-C, in Maths and English Scotland: 3 Standard Grades at General/Credit level.

How to apply

If you want to apply for this course, you will need to contact PSA Peugeot Citroen directly.

Last updated date: 05 August 2015
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