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Travel & Tourism BTEC at Uckfield Community Technology College School Sixth Form

Course description

Out of a global population of over 7.3 billion, international flight tourism arrivals have grown from around 450 million only 20 years ago to more than one billion, that is: 1050 million arrivals (= 1 billion) in 2013. International tourism is expected to grow to over 1.6 billion arrivals by 2020. Tourism has an enormous impact on the economic performance in this, and many other countries. Clearly, this is an industry of the future that will continue to experience important changes, some of it directed by economic, some by technological and yet others by social and political factors. The course also puts an emphasis on the challenges and great opportunities of the industry, including for your own career path, but also in terms of the negative and positive impacts tourism has on us. The course combines vocational aspects and academic studies of the industry but also of the wider context in which it operates.

Course content

Year 1: Unit 1: The World of TT (examined) – basic principles of supply, demand, economies of scale; types/purposes of TT; the elements of the TT industry, its services, goods and facilities & different sectors including accommodation, tour operators etc; dynamic changes in the TT industry over the past 30 years; external factors and the context in which TT operates; responses of TT operators to external pressures; case studies of destinations; relevant legislation in TT; current and possible future trends. Unit 3 - The Customer experience (portfolio): Customer Service principles; external and internal customers, communication, expectation and satisfaction; impact of CS; technology in CS; monitoring, evaluating and improving the CS experience; customer-focused organization and implementing standards; CS skills & behaviour; Evaluating individual performance.

Year 2: Unit 2: Global destinations (examined) – students select two destinations and study these in detail in terms of: location, transport means; appeal features of the destination; gateways, merits and demerits of access routes; travel planning, including costs, itineraries, suitability relative to different customer needs and markets; changing consumer trends over time; external factors (aspects of T development); the exam is based on a pre-release destination & customer scenario two weeks prior to the examination. Unit 15 option: Visitor Attraction (portfolio unit):  investigate the nature, role and appeal of VAs: scale, scope and importance of revenue generation for VAs; different types of visitors and their diverse expectations; use of technology; products and services provided. How do VAs respond to competition and measure their success and appeal.

Entry requirements

An average of 4.5 QCA points (to include English and Maths at grade 5)


50% portfolio, 50% exam

Further information

Course Leader:


Mr D Buschle

How to apply

If you want to apply for this course, you will need to contact Uckfield Community Technology College School Sixth Form directly.

Last updated date: 28 September 2017
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Key information

  • Start date: Next September