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Systems Support L2 Diploma at North Lindsey College

Course description

This course addresses the needs of learners aiming for employment in the IT system support industry and those already employed in the industry, who want to improve their skills. The course is designed to develop knowledge, understanding and skills in the functions involved in system support, including:

Diploma in ICT Systems Support:
- Customer Care
- Hardware Installation
- Maintaining Equipment and IT Systems
- Networking Principles
- System Testing

IT Users: 
- Improving Productivity
- Presentation Software
- Spreadsheets
- Databases
- Word Processing
- Using the Internet
- IT User Fundamentals
- Using Email
- Design Software
- Desktop Publishing Software

Course content

You will study the following units:
- Customer Care:
- Know how to identify different types of customers and their requirements, understand the appropriate conduct for a workplace, and how to apply types of communication. Also understand the software that users will be using on the systems in business.

- Hardware Installation:
- Know how to apply practical skills to safely carry out hardware installations. 

- Maintaining Equipment and IT System:
- Know how to perform routine preventative and remedial maintenance procedures for equipment components and subassemblies.

- Networking Principles:
- Develop the skills and understanding required to safely install and maintain components in networking. 

- System Testing
- Know how to test hardware and software for errors or functionality to ensure that the system works for the end user

- IT Users
- Gain a comprehensive awareness of software to aid the end users in using software on the systems

Students who are working towards their improving Maths and English will have dedicated classes for these subjects.

Entry requirements

Applications are welcome from learners who have 4 GCSEs at grades A to E including Maths or English at grade C or above.
Successful completion of an IT qualification would also be preferable. Applications are welcome from mature learners, who will be considered subject to a satisfactory reference and interview.
Applications from progressing learners who have met their personal targets are welcome.
Students without a GCSE grade C or above in English or Mathematics will continue to study these areas as part of their programme of study.


All units are assessed through practical and theoretical tests that will be completed under observation. Learners will be awarded a pass, credit or distinction depending on the depth and quality of the work. English and Maths subjects will have formal tests/exams

Future opportunities

With further training or study, learners can go into careers such as trainee IT support officer or technician.

On successful completion of the Level 2 Diploma in ICT System Support learners can progress on to the Level 3 Diploma in System Support or Level 3 90 Credit Diploma in Computing.

How to apply

If you want to apply for this course, you will need to contact North Lindsey College directly.

Last updated date: 09 May 2016

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