Apprenticeship in Hospitality Services - Advanced at West Thames College
The hospitality industry covers hotels, restaurants, pubs, bars and nightclubs, youth/backpacker hostels, holiday centres and self-catering accommodation. It operates across well-known chains and in small businesses, contributing around £30bn to the English economy each year.
The industry relies on excellent customer service to provide a welcoming and pleasant experience for customers and these skills need to be improved so that customers continue to come back.
To achieve this qualification, a minimum of 45 credits must be achieved. Some of these units are mandatory and some are chosen with the agreement of the employer and assessor. The assessor will go through these units with the apprentice and employer in more detail and discuss how the credits work so the qualification may be achieved successfully. The assessor will visit the workplace to assess apprentices and ensure they meet the minimum national standards.
- Provide leadership for your team
- Develop productive working relationships with colleagues
- Contribute to the control of resources
- Maintain the health, hygiene, safety and security of the working environment
- Lead a team to improve customer service.
- Supervise food preparation operations
- Supervise functions
- Supervise food services
- Supervise drinks services
- Supervise housekeeping services
- Supervise portering and concierge services
- Supervise reception services
- Supervise reservation and booking services
- Contribute to promoting hospitality services and products
- Contribute to the development of recipes and menus
- Supervise off-site food delivery services
- Supervise cellar and drink storage operations
- Manage the receipt, storage or dispatch of goods
- Supervise the wine store/cellar and dispense counter
- Supervise vending services
- Supervise linen services
- Monitor and solve customer service problems
- Improve relationships with customers
- Provide learning opportunities for colleagues
- Supervise the use of technological equipment in hospitality services
- Supervise practices for handling payments
- Contribute to the development of a wine list
- Manage the environmental impact of work
- Contribute to the selection of staff for activities
- Ensure food safety practices are followed in the preparation and serving of food and drink
- Lead meetings
You will also complete courses in:
- Personal learning and thinking skills
- Maths functional skills level 2
- English functional skills level 2
- Employment rights and responsibilities.
For the Advanced Apprenticeship programme, candidates should be 16 years or older, working at least 30 hours per week in a hospitality environment.
Because the industry has high client expectations and relies on repeat and new business, importance is given to:
- Appropriate personal presentation (including clothing, hair and personal hygiene)
- Practical, organisational and social skills
- Attention to detail and cleanliness
- An amicable nature and good communication
- A willingness to work flexible hours/days as agreed in the employment
- A high degree of dexterity and co-ordination.
To successfully complete the Apprenticeship, the following elements need to be achieved:
Competence Qualification: Edexcel Level 3 NVQ Diploma in Hospitality Supervision and Leadership (QCF) - to achieve this qualification a minimum of 45 credits must be achieved. This includes all the mandatory units and a selection of the optional units.
Personal Learning and Thinking Skills: Evidence will be collected to show that the following skills have been acquired:
- Creative thinking
- Independent enquiry
- Reflective learning
- Effective participation.
Transferable skills qualifications
- Mathematics Functional Skills Level 2
- English Functional Skills Level 2
Employment rights and responsibilities (ERR)
ERR is embedded within the competence based qualification for all pathways and will also be covered within employer inductions. However, for more information the Council for Administration (CfA) ERR Workbook can be used.
The evidence for this area will be the certificate for this qualification with the ERR unit listed as having been completed.
You do not pay to complete an apprenticeship.
On successful completion of the Advanced Apprenticeship, it is possible to continue onto a Higher Apprenticeship or a foundation degree in a relevant area such as Hospitality Management. Job opportunities with this qualification include head housekeeper, front of house manager, head of reception, duty manager, hotel supervisor or a manager in a restaurant or pub chain.
How to apply
You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.