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Apprenticeship in Hospitality Services - Advanced at West Thames College

Course description

The hospitality industry covers hotels, restaurants, pubs, bars and nightclubs, youth/backpacker hostels, holiday centres and self-catering accommodation. It operates across well-known chains and in small businesses, contributing around £30bn to the English economy each year.

The industry relies on excellent customer service to provide a welcoming and pleasant experience for customers and these skills need to be improved so that customers continue to come back.

Course content

To achieve this qualification, a minimum of 45 credits must be achieved. Some of these units are mandatory and some are chosen with the agreement of the employer and assessor. The assessor will go through these units with the apprentice and employer in more detail and discuss how the credits work so the qualification may be achieved successfully. The assessor will visit the workplace to assess apprentices and ensure they meet the minimum national standards.


  • Provide leadership for your team
  • Develop productive working relationships with colleagues
  • Contribute to the control of resources
  • Maintain the health, hygiene, safety and security of the working environment
  • Lead a team to improve customer service.


  • Supervise food preparation operations
  • Supervise functions
  • Supervise food services
  • Supervise drinks services
  • Supervise housekeeping services
  • Supervise portering and concierge services
  • Supervise reception services
  • Supervise reservation and booking services
  • Contribute to promoting hospitality services and products
  • Contribute to the development of recipes and menus
  • Supervise off-site food delivery services
  • Supervise cellar and drink storage operations
  • Manage the receipt, storage or dispatch of goods
  • Supervise the wine store/cellar and dispense counter
  • Supervise vending services
  • Supervise linen services
  • Monitor and solve customer service problems
  • Improve relationships with customers
  • Provide learning opportunities for colleagues
  • Supervise the use of technological equipment in hospitality services
  • Supervise practices for handling payments
  • Contribute to the development of a wine list
  • Manage the environmental impact of work
  • Contribute to the selection of staff for activities
  • Ensure food safety practices are followed in the preparation and serving of food and drink
  • Lead meetings

You will also complete courses in:

  • Personal learning and thinking skills
  • Maths functional skills level 2
  • English functional skills level 2
  • Employment rights and responsibilities.


Entry requirements

For the Advanced Apprenticeship programme, candidates should be 16 years or older, working at least 30 hours per week in a hospitality environment.

Because the industry has high client expectations and relies on repeat and new business, importance is given to:

  • Appropriate personal presentation (including clothing, hair and personal hygiene)
  • Practical, organisational and social skills
  • Attention to detail and cleanliness
  • An amicable nature and good communication
  • A willingness to work flexible hours/days as agreed in the employment
  • A high degree of dexterity and co-ordination.


To successfully complete the Apprenticeship, the following elements need to be achieved:

Competence Qualification: Edexcel Level 3 NVQ Diploma in Hospitality Supervision and Leadership (QCF) - to achieve this qualification a minimum of 45 credits must be achieved. This includes all the mandatory units and a selection of the optional units.

Personal Learning and Thinking Skills: Evidence will be collected to show that the following skills have been acquired:

  • Creative thinking
  • Independent enquiry
  • Reflective learning
  • Self-management
  • Teamwork
  • Effective participation.

Transferable skills qualifications

  • Mathematics Functional Skills Level 2
  • English Functional Skills Level 2

Employment rights and responsibilities (ERR)

ERR is embedded within the competence based qualification for all pathways and will also be covered within employer inductions. However, for more information the Council for Administration (CfA) ERR Workbook can be used.

The evidence for this area will be the certificate for this qualification with the ERR unit listed as having been completed.

Financial information

You do not pay to complete an apprenticeship.

Future opportunities

On successful completion of the Advanced Apprenticeship, it is possible to continue onto a Higher Apprenticeship or a foundation degree in a relevant area such as Hospitality Management. Job opportunities with this qualification include head housekeeper, front of house manager, head of reception, duty manager, hotel supervisor or a manager in a restaurant or pub chain.

Further information

For details call our apprenticeship team on 020 8326 2010 or email

View all apprenticeships at West Thames College.

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 02 August 2017
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Contact details

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    • General Enquiries
    • Contact telephone number:
    • 020 8326 2000
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  • More information
    • As part of West Thames College London, the West Thames College Skills + Logistics Centre in Feltham is a smaller campus with a friendly atmosphere, offering a range of trade courses in West London.

      Around 650 students study at the Skills Centre to gain the practical skills needed for a career in Motor Vehicle Mechanics, Engineering, Catering or Construction trades (Plumbing, Brickwork, Painting & Decorating, Electrical Installation and Carpentry).

      We have excellent links with employers too, so there are lots of job and apprenticeship opportunities.

      The Centre has its own Common Room, Careers Advisors, Library, Cafeteria, IT Suite and Outdoor Leisure Activities. Students at Feltham also have full access to the Isleworth campus.

      Courses at the West Thames College Skills + Logistics Centre are very popular and, as places are limited, you are advised to apply early.