Accessibility links

Customer Service Level 2/3 Apprenticeship at Presidency London College Limited

Course description

The customer service apprenticeships are designed to provide work-based training, development and new learning opportunities, to develop your knowledge and skills within the work place. Because Customer Service Apprenticeships can be used in all sectors it is difficult to identify specific job roles that an Apprentice may be carrying out. However many industries and organisations are now recruiting bespoke ‘customer service’ staff and by achieving these apprenticeships, young people have a qualification that can be used across sector boundaries giving more opportunities for full employment in a dedicated customer service role.
A level 2 apprenticeship is suitable for candidates who have a particular customer service/administrative job roles and are working in a customer service environment.
A level 3 advanced apprenticeship is aimed at candidates who are delivering and managing service and are accountable in the area of practice. Therefore they can influence what happens at work, use the organisation’s rules and systems flexibly to deliver good service, question the way things are done and suggest improvements and are aware of the commercial pressures facing the organisation.

Entry requirements

16-18 – these learners are fully funded by the Education Funding Agency on a per learner basis, or in the case of Apprentices, by the Skills Funding Agency based on the cost of the relevant framework.


Workplace Assessments

Portfolio, Work Based Learning

How to apply

If you want to apply for this course, you will need to contact Presidency London College Limited directly.

Last updated date: 02 December 2016

Key information