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Sales and Telesales Level 2 Apprenticeship at Lancaster and Morecambe College

Course description

As an Apprentice you really do get the best of both worlds; you will earn a salary and gain real experience in the workplace with your employer as well as working towards a nationally recognised NVQ and other qualifications. Apprenticeships are suitable for well-motivated people who are focussed and know which career path they want to follow. They offer high quality work-based training as an alternative to full time study. This programme is aimed at people who are employed, or are seeking employment. You will need to be 16 years of age or over. Apprenticeships are available at level 2, level 3 and level 4.

Course content

 Employment should be for a minimum of 30 hours per week, with training in the workplace • Assessor visits in the workplace every 3 – 4 weeks • Functional Skills level 1 for the level 2 Apprenticeship and level 2 for the level 3 Apprenticeship • Employment Rights and Responsibilities

Level 2 Apprenticeship covers:-

Level 2 Apprenticeship covers a variety of units to show practical performance and knowledge and these include. • Time planning in sales • complying with legal and ethical requirements in a sales or marketing role • deliver reliable customer service • selling face to face • selling by telephone inbound and outbound 

Entry requirements

5 GCSEs at grade A*-D including English or maths OR a Level 1 related qualification. Relevant work experience will also be considered Entry criteria will be applied at the discretion of the course manager.


This course is continuously assessed in the workplace using a range of methods including portfolio building, on the job assessment, presentations and some exams. 

Further information

On completion of this course you will receive NVQ Level 2 certificate in Sales and Telesales. 

How to apply

If you want to apply for this course, you will need to contact Lancaster and Morecambe College directly.

Last updated date: 28 April 2016
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Key information

  • Start date: Throughout the year
  • Duration: 1 Year
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