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Advanced Apprenticeship in Customer Service at Skills for Growth

Course description

Level 3 Customer Service Framework: This is for you if you are currently working within a team and occasionally leading it, either in a supervisory or management role, where you are using your knowledge and skills to carry out a broad range of complex work activities. Your job role will have considerable autonomy or responsibility, and often require you to manage or train others. Level 3 covers everything from dealing with angry customers to running a customer loyalty scheme, from the legislation that exists to protect customer rights to using customer complaints to improve the service you offer. NVQ Diploma in Customer Services Level 3 Level 3 Certificate in Customer Service (Technical Certificate) Key skills or Functional skills Application of Number/Mathematics Level 2 Communication/English Level 2 Employment Rights & Responsibilities

Entry requirements

Assessments and Interview

Future opportunities

Reception Manager, Corporate Event Planner, Fundraising, Full time employment Progression to L4 / University

Further information

How to apply

If you want to apply for this course, you will need to contact Skills for Growth directly.

Last updated date: 20 May 2014
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