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Hospitality Services Apprenticeship at York College

Course description

York and North Yorkshire has a strong tourism and leisure industry and qualified staff are in demand. You will be entering a dynamic, fast moving and exciting career in the service sector and will acquire the knowledge and skills to embark on your chosen career in Hospitality. This apprenticeship will provide you with a range of skills that equips you to work in a varied range of areas within the Hospitality industry.

Course content

Level 2 NVQ Diploma in Hospitality Services

Mandatory units:

• Maintain a safe, hygienic and secure working environment 
• Give customers a positive impression of yourself and your organisation 
• Work effectively as part of a hospitality team

Additional mandatory units (food handling):

• Maintain food safety when storing, preparing and cooking food 
• Maintain food safety when storing, holding and serving food

Optional units include:

Non-food handling units

• Collect linen and make beds
• Provide a linen service
• Cleaning & servicing a range of housekeeping areas
• Deal with bookings
• Provide reception services
• Deal with the arrival of customers
• Maintain and deal with payments

Food handling units

• Serve food at the table
• Prepare & clear the area for table service
• Serve alcoholic & soft drinks
• Prepare & serve hot drinks using specialist equipment
• Prepare & cook fish, meat & poultry
• Produce basic veg dishes
• Produce basic pasta dishes

Additional study

• Functional Skills in Maths and English
• Personal Learning & Thinking Skills (PLTS)
• Employee Rights & Responsibilities
• Technical Certificate – Certificate in Hospitality & Catering Principles

Entry requirements

To start the course you must be employed in a relevant environment for a minimum of 30 hours per week. For an Intermediate Apprenticeship you will have a minimum of 3 GCSEs at grade D or above including English and Maths (grade 3+).


The NVQ programme is based on continuous assessment, which consists of practical tasks, observations of your work, oral questioning and written questions. The Functional Skills are assessed through online tests.

Future opportunities

After completing the Intermediate Apprenticeship you will be in a position to apply to do an Advanced Apprenticeship in Hospitality Supervision or take on more responsibility within your role in the workplace.

How to apply

If you want to apply for this course, you will need to contact York College directly.

Last updated date: 19 October 2016
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