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BTEC Level 2 Award in Public Services at T6 London

Course description

Are you interested in a career in the public service sector? This qualification will give you a broad knowledge and understanding of the public service sector and help you develop the required skills. It supports progression into a more specialised Level 3 vocational or academic course or into an apprenticeship and gives you the opportunity to enter employment within a wide range of roles across the public service sector, for example entry level jobs within the armed services or non-uniformed services. It will also provide you with transferable skills related to study and vocational application that provide a platform for success both within the public services and elsewhere.

Course content

Core Units

The Role and Work of the Public Services

Do you ever think about how your rubbish is collected every week, who maintains our roads and provides street lighting, how you are able to go school every day and benefit from an education, how you can go to the doctor to get treatment when you are ill, or how you are protected from crime?

You will explore the many different public sector organisations that provide the UK with a vast range of services. These services are delivered in a variety of ways, both by individual public service organisations and in partnership with others, including organisations from the private and voluntary/third sectors, and you will discover how they work together to provide us with services on a daily basis.

Working Skills in the Public Service Sector

Imagine you were in the army working overseas and you were involved in peacekeeping work. How would you overcome the language barriers and cultural differences? If you were a council worker, how would you support a customer in your office who needed to complete some paperwork?

Different public services deal with their customers in different ways, because the work of every public service is different. However, what they all have in common is the use of skills to meet individual customer needs when working with customers of different backgrounds. This unit will provide you with the opportunity to learn and develop these skills on an individual and team basis, through a mixture of theory and practical application.

Optional Units

2 further units will need to be studied

  • Employment in the Public Services
  • Public Services and Community Protection
  • Health, Fitness and Lifestyle for the Public Services

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 01 March 2016
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Key information

  • Start date: Next September
  • Duration: 2 Years