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Customer Service Principles BTEC Level 1 Certificate at Totton College

Course description

If you’ve ever thought about working in an office or call centre then a business administration course is a great starting point. At Totton College you can learn about dealing with customers, handling complaints, following procedures and working as part of a team.
~ Includes work experience ~

Course content

You’ll learn skills like:

  • handling phones and post
  • creating business documents
  • dealing with customers
  • handling complaints
  • doing business in a customer-friendly way


You’ll be assessed through an exam or portfolio.

Future opportunities

Good customer service applies to all businesses, so there are lots of jobs where your qualification will be useful. You can apply for a job as a:

  • secretary or personal assistant
  • customer service representative
  • retail assistant
  • administrator
  • call centre representative
  • IT helpdesk assistant

Alternatively you can take a related course at a higher level or apply for an apprenticeship in a related work area.

How to apply

If you want to apply for this course, you will need to contact Totton College directly.

Last updated date: 31 August 2016

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