Accessibility links

Retail - Intermediate Apprenticeship at Total People

Course description

Intermediate Apprenticeship

  • Level 2 diploma in Retail skills
  • Technical Certificate (Certificate in retail knowledge) Level 2
  • Functional Skill Maths Level 1
  • Functional Skill English Level 1
  • Employment Rights and Responsibilities (ERR)
  • Personal Learning &Thinking Skills (PLTS)

Length of the course - 12 Months (Approximately)

During the Apprenticeship, you will cover areas such as:

  • Work effectively in a Retail team
  • Organising the receipt and storage of stock
  • Displaying and merchandising stock
  • Promoting loyalty schemes to customers
  • Processing payments 

Who is it for?

If you’re a good communicator and enjoy helping people, a career in Retail would be perfect for you!

If you like the idea of making shopping more enjoyable for people and can get along with a wide variety of different customers, a Retail position could be just right for you.

Most employers will be more interested in your ability to work with people and in your positive attitude than your formal qualifications. However, you will need to have a reasonable standard of maths as you will be handling cash and checking stock.

In order to start a Retail Apprenticeship at either Level 2 or 3, you need to have a job or a placement in the industry as it is a work-based qualification.

You do not always need academic qualifications to start training working in a Retail environment. However, some employers may prefer you to have a good standard of general Education such as GCSEs, including English and maths.

Typical qualities employers look for include:

  • Team worker
  • Good people skills
  • Punctual and reliable
  • Able to follow instructions

Course content

  • Level 2 diploma in Retail skills
  • Technical Certificate (Certificate in retail knowledge) Level 2

Entry requirements

No specific qualifications are required to start this Apprenticeship, although employers usually look for good maths and English.

You must also be employed in a retail environment for at least 30 hours per week.


Financial information

Aged 16-18
Fully funded

Aged 19-23
Fully funded for employers with less than 1000 employees. For employers with 1000+ employees, please contact us for further details.

Aged 24 and over
Total People require employers to make a contribution towards the cost for all learners aged 24 years and over, embarking on an Apprenticeship

Future opportunities

On completion of the Apprenticeship there may be the opportunity to progress onto other qualifications for example:

  • Customer Service
  • Management 

Further information

Please visit our website for further information

How to apply

If you want to apply for this course, you will need to contact Total People directly.

Last updated date: 16 March 2017
Provider logo

Key information