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IT Users Apprenticeship Level 2 at New College Nottingham

Course description

If you'd like a career in which you are constantly challenged to embrace new ideas and come up with innovative solutions, information technology (IT) could be for you.

If you enjoy working with computers and systems, have good attention to detail and like the idea of working in an industry which is constantly changing, keep reading.

Becoming an IT User Apprentice will equip you with the foundation skills you'll need to progress into a career in the industry. You'll get a taste of everything from developing software to maintaining websites and using social media. 

It is an excellent opportunity to develop your existing skills, as well as discovering new areas of IT which you may not have come across before. 

You'll be training by your employer in the workplace and be fully supported by an ncn assessor who will visit you regularly to check your progress.


Course content

This qualification is aimed at new entrants to roles in which they will be working with IT systems and software.
There are 3 mandatory units:

  • Improving productivity using IT
  • Understanding the potential of IT
  • Developing personal and team effectiveness using IT

This qualification is aimed at new entrants to roles in which they will be working with IT systems and software.
The majority of IT User apprenticeship roles require students to:

  • Be proactive, fast learners
  • Be able to work independently or as part of a team
  • Have the ability to focus on assisting customers and colleagues
  • Find solutions to problems
  • Have good attention to detail and the ability to deliver what is required, when it is required
  • Be open to change and focus on the requirements of the business at all

The framework offers a wide range of optional units that the apprentice can study to match their particular organisation and job role requirements:

  • Providing support and assistance to colleagues to make effective use of available IT systems
  • Software development
  • Testing and implementing solutions to improve workplace productivity through the use of IT
  • Using the advanced features of IT application software in the creation and amendment of many types of formatted information including documents, diagrams, spreadsheets and presentations
  • Maintaining simple websites
  • Using the internet to find and exchange information
  • Using social media to disseminate information

Students will also study Functional Skills at Level 1 in Literacy, Numeracy and ICT unless the student is exempt along with Employee Rights & Responsibilities (ERR) and Personal Learning & Thinking Skills (PLTS)

Entry requirements

Students must: 

  • Be aged 16 or over
  • Not be in full-time education or on any other training programme
  • Have lived in the UK for the past three years

There are no formal entry requirements for any level, however the employer may stipulate entry qualifications when recruiting an apprentice to a particular job role. 

Students will be expected to have a contract to work a minimum of 30 hours per week. This must be paid employment. However, you can still apply for this course if you are actively seeking employment, but this must be in place before you can commence the training. 

As there may be different entry requirements for apprenticeships, depending on the occupational sector, all students are required to have an initial assessment test.


A portfolio of evidence is required which is made up of personal statements, product evidence, witness statements, assessor observations and verbal/written questioning and answering.

Future opportunities

On completion of this qualification employees can progress to an Advanced Apprenticeship or a Level 3 QCF NVQ in Information Technology User (ITQ).

How to apply

If you want to apply for this course, you will need to contact New College Nottingham directly.

Last updated date: 26 April 2016

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