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Customer Service Advanced Apprenticeship at Northampton College

Course description

The requirement for excellent customer service exists in all sectors. The aim of this qualification is to increase managerial awareness on the delivery of customer service and its continual development and improvement. The apprentice will complete the following:- Diploma in Customer Service Level 3- Maths Functional Skills Level 2- English Functional Skills Level 2The programme is primarily delivered at the candidate's place of work although some attendance will be required at the College. The average duration for this course is 12 - 18 months.What's next?- Team Leading - Management Apprenticeship

Course content

Apprentices will gain practical skills and qualifications that your business needs both now and in the future. With a mixture of on and off the job training they will learn the skills that will work best for your business. Apprenticeships can make your business more productive and effective by addressing your skills gaps.

Entry requirements

You must be in relevant employment to start an Apprenticeship. You must pass a Level 2 diagnostic in maths and English with a minimum of 50%.


The Diploma is evaluated through a series of practical assessments and a portfolio of work. Functional Skills are assessed through examinations.

Future opportunities


Further information

Benefits to company: - Improve customer satisfaction and in turn increase business - Increase customer retention - Increase confidence within your team Benefits to individual: - Maximise future possibilities - Increase knowledge and skills - Increase confidence - Improve motivation

How to apply

If you want to apply for this course, you will need to contact Northampton College directly.

Last updated date: 11 October 2016
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