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Resort Representative (NCFE Level 2) at New College Swindon

Course description

This qualification aims to

  • give you the skills you need to work effectively as a Resort Representative
  • enhance the status of the ‘Resort Rep’ within the travel and tourism industry
  • promote good practice by setting a common standard which is nationally recognised
  • provide a basis for further study and motivation for career development

It is ideal for anyone who wants to find a job as a Resort Representative as it gives you a good view of the role, and many of the necessary skills.

Course content

  • Unit 1 – Investigate employment opportunities for Resort Representatives

In this unit you will investigate the skills and experience needed to become a Resort Representative.  You will identify current job opportunities, apply for a post and take part in a real or simulated interview.

  • Unit 2 – Understand the role of a Representative in a holiday resort

You will investigate the responsibilities and legal requirements for health and safety in resort, along with demonstrating your customer service skills.

  • Unit 3 – Prepare for the start of the holiday season

This unit will provide you with the skills and knowledge to assist in setting up a resort pre-season, before guests arrive.

  • Unit 4 – Manage airport and transport duties

You will investigate the arrival and departure process in this unit, and carry out you own transfer speeches.  You will also investigate the check-in process and identify potential problems that may arise on arrival and departure.

  • Unit 6 – Investigate the role of the Children’s Representative in a holiday resort

This unit will give you an overview of the Children’s Representative role.  You will prepare appropriate children’s club activities and create promotional materials for these.

Entry requirements

To be considered for this course you will need to attend a short, informal interview with the course leader to show you are motivated to do the course and are able to talk about this and yourself and plans fairly confidently.  You may also be asked to write a short paragraph about why you want to do the course. Experience has also shown that you need a good standard of written English to complete the portfolio, so we recommend that you should have at least a GCSE grade D in English Language (or equivalent).

You must be willing to act out role-plays and give presentations to your group, which may be video recorded and/or photographed. For evidence purposes you may also be required to peer assess (mark your classmates’ presentations and role plays).

Course places are subject to a two week trial period to further assess students suitability for the course.


The course is assessed by a portfolio of evidence that you build up during the course. This will include many written projects, posters and evidence of role plays, which may be video recorded and/or photographed.  Homework is also given each week.

How to apply

If you want to apply for this course, you will need to contact New College Swindon directly.

Last updated date: 28 April 2016

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