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Travel and Tourism - Level 2 Diploma (City and Guilds) at Blackpool and The Fylde College

Course description

The course covers many aspects that will help you succeed in a career within the industry, covering a wide range of topics including travel geography, resort representatives, visitor attractions and retail travel services. The programme of study aims to provide you with specialist knowledge, understanding and skills needed for the travel and tourism industry. The programme is designed so successful students who complete the Level 2 Diploma can progress onto the Level 3 Diploma. This qualification contains units that are relevant to all sectors of the industry, whether your entering into a career as a travel agent, resort representatives or tour operations

Course content

City and Guilds Level 2 Diploma in Travel and Tourism Modules

  • Principles of Customer Service in Hospitality, Leisure and Travel Tourism
  • Worldwide Travel and Tourism Destinations
  • Interpersonal Skills for the Travel and Tourism Workplace
  • Tourist Information Services
  • Travel Planning
  • Retail Travel Services
  • Visitor Attractions
  • Resort Representatives
  • Activity Tourism in the UK

As part of the programme of study you will undertake additional qualifications that will enhance employment opportunities as well as prepare you for current and future studies, these include:

  • GCSE English and/ or Mathematics (depending on entry grade and initial assessment outcomes)
  • Functional Skills in English and/or Mathematics
  • Tutorial and Enrichment Programmes
  • Introduction to Cabin Crew
  • Work Placement


  • Role plays
  • Presentations
  • Research tasks
  • Written assignments
  • Multiple choice online tests
  • Short answer questions
  • Industry visits
  • Hands on work experience opportunities

Future opportunities

On successful completion of the course, the qualification will help you find work in the following areas of the industry:

  • Travel agent
  • Holiday representative
  • Cabin crew
  • Tourist information services
  • Visitor attractions
  • Public transport
  • Hotel operations

How to apply

If you want to apply for this course, you will need to contact Blackpool and The Fylde College directly.

Last updated date: 20 October 2015
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