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Diploma in Contact Centre Operations at Intec Business College

Course description

This qualification is flexible and aimed at individuals working within Contact
Centre environments.
It has been designed to cater for a diverse range of job roles and to reflect the
depth of competence required to work within the sector including: problem
solving; improving customer satisfaction; team leading; improving customer
loyalty; gathering and analysing customer feedback; navigating software;
processing complaints; maintaining reliable customer service and communication
technology.
The qualifications consist of units, each of which has a credit value. In order to
achieve the qualification at a particular level, learners must achieve units whose
total credit value equals or exceeds that required for that level. Candidates may
wish to just complete individual units, accumulate credit and not claim for a
specific qualification.

How to apply

If you want to apply for this course, you will need to contact Intec Business College directly.

Last updated date: 24 October 2014

Key information

  • Start date: Next September
  • Duration: 1-2 Years

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