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Level 3 Extended Diploma in Engineering Technical Support at AMRC Training Centre

Course description

Thank you for showing your interest in our Techincal Support Apprenticeship.


Technical support engineers diagnose problems and provide advice and solutions. You may be asked to help with the installation or operation of a basic product, to more serious situations requiring you to replicate the problem and then provide the client with a same-day solution.

Throughout the apprenticeship, you will develop skills and knowledge in a wide variety of engineering technical support activities including engineering design, quality control, non-destructive testing, computer control programming and technical services.

Specialist units include:

  • Design
  • Quality control
  • Non-destructive testing
  • Using computer measuring machines

For the first year you will mainly be based in the Training Centre which is one of the UK’s leading training centres' for manufacturing and engineering. This time will enable you to gain high level skills whilst gaining on and off the job training.

Course content

To gain the full apprenticeship, you must achieve the minimum components that make up the full framework.

You will study the practical skills required for completing the NVQ level 2 Performing Engineering Operations (PEO). This consists of a choice of three engineering units suitable for your chosen interest.

Alongside this you will gain skills and knowledge in one or more of the following NVQ level 3 pathways:

·         Engineering drawing

·         Quality control

·         Non – destructive testing

BTEC Diploma in Manufacturing Engineering

ERR level 2 – Employment Rights and Responsibilities

PTLS level 2 – Personal learning & Thinking Skills

Functional Skills Level 2 – Maths, English & ICT ( If required - see note below)

Note – As the entry requirements are 5 GCSE’s A – C, we would expect that you are working at this level and have the relevant qualifications to demonstrate this.  If these have been achieved within 5 years of starting your apprenticeship and they are the correct grade you will be exempt from doing functional skills.                   

Entry requirements

You will need  5 GCSE’s  A – C  including mathematics, English and science.


Your qualification will be continually assessed through oral, observation, written and practical work.

Certification will be on completion of your portfolio of evidence. 

Financial information

The Apprenticeship age group funding is a follows -

16 to 18: fully funded, 19 to 23: 50% of the costs covered,  23+: full costs need to be covered.

Average apprenticeship salary is in the region from £6,349 to around £10,000+ dependant on your employer.

Based on 37 hrs per week as a working week.

Future opportunities

The completion of this apprenticeship could lead onto on of the following jobs:

  • CAD Draught-person
  • Measurement and Control Technician
  • Quality Control Inspector
  • Technical Support Engineer
  • Metrology  Inspector

In addition, this qualification would allow you to progress onto a Level  5 qualification, such as a Foundation Degree with the University of Sheffield.

Further information

Option 1 – (Block Programme) - 25 weeks on a full time basis in AMRC Training Centre where the units from the Performing Engineering Operations Level 2 are achieved and then day release for the remainder of the programme and the achievement of the Level 3 Extended Diploma in Electrical and Electronic Engineering

Option 2 – (Flexible Programme) up to 12 weeks on a full time shorter training blocks basis in the AMRC Training Centre where you will recieve "Master Classes" in each of the relevant skill sets. returning back to the employer after each "Master Class" and then day release for the rest of the programme and the achievement of the Level 3 Extended Diploma in Engineering

Option choices are subject to employer approval.

If you require any further information or would like to apply

Please visit our website,,  or email us at

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 11 January 2016
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Key information

  • Start date: Throughout the year
  • Duration: 3 years - different pathway options available (see further information for details)
  • Course code: 600/9794/2
  • Web url:
  • Number of planned places: 10

Contact details


  • More information
    • The AMRC is a global centre of excellence for industry-focused machining and materials research. We work with companies from around the world, and have brought in millions of pounds of investment to the region.

      The AMRC Training Centre opened its doors for the first time in October 2013. Our brand new Training Centre is state of the art and offers a variety of learning pathways for you to consider, from engineering to business administration.

      Many employers have already signed up for their apprentices to learn at our centre, including Firth Rixon, Newburgh, Rolls-Royce and Tata Steel - in fact over 40 companies at the last count.  We also take on our own apprentices to work as part of the wider AMRC group, who specialise in research and development for advanced manufacturing.

      The AMRC Training Centre is led by a team of industrialists who have experienced the challenges of developing world-class talent, and learning specialists who understand the requirements of the manufacturing sector.

      We will work with you and your employer to give you the best possible start to your career. It's such a great time to choose to be an apprentice and you can't fail to be impressed by our new training centre.