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Customer Service - Intermediate Apprenticeship at Hillingdon Training Ltd

Course description

This course offers the Apprenticeship in Customer Service. You will gather evidence for the Level 2, complete functional/key skills in Communication, Number and ICT and knowledge studies. Evidence will be gathered in the workplace. You will be trained both on and off the job. You will further develop the skills needed for working in a customer service environment, which could include developing working relationships with other people, supervising an office or department in a retail facility, planning and managing customer liaison etc. This apprenticeship prepares you to play a role within a business or organisation. Customer service is critical in ensuring a business runs smoothly - employers say that effective customer service is essential to their business, so they do a crucial job. The term 'customer service' covers roles that involve liaison both internally and externally. Without them, businesses would be less productive. The Level 2 Apprenticeship is for those who want to learn the skills necessary to work in a customer service role in a business or organisation. As a customer service apprentice, your exact duties will depend on your employer. It is likely that you'll be working with a team or member of staff to handle various tasks. You may be making phone calls, sending emails, attending meetings or selling face to face. This sort of work requires a strong sense of responsibility, accuracy and attention to detail. One of the great things about customer service is that you can work almost anywhere. With your transferable skills, you could be working in a record company or a charity. Customer service roles are also an excellent starting point to move into management once you have more experience.

Course content

Level 2 Certificate in Customer Service; functional/key skills in Number, Communication and ICT; Employment Rights and Responsibilities; enhancement courses and activities, e.g. Health and Safety, Equality and Diversity.

Entry requirements

An interest in developing a career in customer service. Optional: GCSE Business Studies or equivalent.


The course is assessed mainly in the work place, but also off the job.

Financial information

The course is fully funded for 16-18 year olds.

Future opportunities

The course offers you a specialist work-based qualification to support a range of careers in customer service or to progress on to studying for a Level 3 in customer service or related subjects. With further training, you could continue to develop your career in customer service and develop the skills, understanding and knowledge which many employers are looking for.

Further information

To find out more about this qualification, contact us, ask your Personal Adviser or school/college careers staff.

How to apply

If you want to apply for this course, you will need to contact Hillingdon Training Ltd directly.

Last updated date: 20 May 2014
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    • This is the company's administration base.  We also have teaching facilities on site.  The site is easily accessed by tube, bus or road. We are able to offer a range of vocational, personal social and development and functional skills courses from this site.  Many of our apprentices attend this site for teaching sessions.