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Customer Service Skills - Short Course at Acacia Training

Course description

You will understand the principles of Customer Service. Understand the benefits of good Customer Service. Understand the possible consequences of poor Customer Service. Understand the value of 1st impressions. Non verbal and verbal interaction with customers.

Who Should Apply:

You should attend if your are interested in any occupation that involves interaction with customers - Retail, Hospitality, Travel/Estate Agents, Offices.

Future opportunities

You will achieve a QCF Level 1 QCF Certificate in Customer Service Skills.

How to apply

If you want to apply for this course, you will need to contact Acacia Training directly.

Last updated date: 18 August 2015
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