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Advanced Level Apprenticeship in Customer Service at HTP Training

Course description

Apprentices undertaking the Customer Service Advanced Apprenticeship are likely to have some prior experience in a Customer Service role, although this is not a formal requirement.

Advanced apprentices can work across all employment sectors in roles such as a Customer Relationship Manager, Co-ordinator or Team Leader. Tasks undertaken by Advanced Apprentices may include promoting products and services, implementing change within organisations, managing teams, monitoring risk and dealing with customers in writing or electronically. These roles can also include :

  • Reception Skills
  • Modern Telecommunications
  • Deliver seamless customer service with a team
  • Demonstrate understanding of customer service
  • Information technology
  • Using software / office equipment

Advanced apprentices may be able to progress in their careers to roles including a range of customer service, contact centre and sales management positions.

How to apply

If you want to apply for this course, you will need to contact HTP Training directly.

Last updated date: 29 August 2014
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Key information

  • Start date: Next September
  • Duration: 1-2 Years