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Apprenticeship in Customer Service at The Source Skills Academy

Course description

Good Customer Service is key to the success of any business or organisation. In today's highly competitive marketplace, good customer service is often the only aspect which sets some companies apart from their competition.

 

Course content

This Apprenticeship is aimed at individuals looking to undertake a customer service role and recognise that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing.  

Making every customer experience a positive one and ensuring every customer feels valued is essential for any business in order to retain existing, and obtain new, customers. Any individual within an organisation who has contact with customers plays a key role in providing a high level of service.

An Apprenticeship in Customer Service provides you with the skills to deliver excellent customer service and can be applied to hundreds of job roles across many different sectors, from retail to financial services, hospitality to sport and recreation. Duties across the different sectors will vary but in most cases you'll be making sure customers are dealt with in a positive, reliable and pleasant way, whether that is by offering advice, answering questions, handling complaints or communicating effectively with lots of different people.

 

Future opportunities

This Apprenticeship could lead to the following job roles:
 

  • Receptionist
  • Administrator
  • Customer Support Officer
  • Customer Service Executive Officer
     

Further information

Apprenticeships are a great way to gain a nationally recognised qualification whilst you work, helping you improve your skills, knowledge and confidence, giving you all the equipment you need for your future.

The vacancies are full time and allow you to get paid whilst studying for your Apprenticeship. Our team of Tutors visit you and your employer at work to support you through the qualification and you may spend some time at The Source too.

For further information on a career in customer service, please contact us on 0114 263 6651 or email apprenticeships@thesourceacademy.co.uk. Alternatively you can take a look at our latest vacancies http://www.thesourceacademy.co.uk/?q=job_search

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 21 April 2016
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