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Customer Service Level 2 Diploma at Polino (UK) LTD

Course description

This course is suitable for anyone who have an ambition to self-improvement and want to gain key skills in their area of practice. Here learners have the opportunity to socialise and be active, build new relationships and just passing the time in an enjoyable and useful way.

Course content

Level 2 Diploma in Customer Service is designed for those working in a customer service related role, or those who would like to develop knowledge of this area prior to commencing employment. It gives students the opportunity to develop their own personal growth and engagement in learning through the development of personal, learning and thinking skills. After achieving the qualification students can continue their studies to college or secure a job.

Within this qualification you will study subjects such as: preparation work experience opportunities; manage personal performance and development; communicating with others in the workplace etc.

Entry requirements

At Level 1, no formal entry qualifications are required

At Level 2, four GCSEs at grade E (grade 2) or above (to include maths and English), or successful completion of any suitable Level 1 qualification (e.g. Level 1 Certificate in Developing Enterprise Skills)

All applicants will undergo an initial assessment in literacy and numeracy.

Places will be offered following a satisfactory interview. Applicants will be expected to demonstrate enthusiasm and commitment to the chosen subject area.

Future opportunities

There are various opportunities for further study or employment upon successful completion of your course.

What can I study next?

Study options may include
Learners completing this qualification can progress to

  • Level 3 Diploma in Customer Service
  • Level 3 Diploma in Business Administration
What jobs can I do?

This qualification it is appropriate for learners at any stage of a career in Customer Service, from those who are just starting out - handling customer queries; junior/apprentice customer service assistant

  • junior/apprentice secretary
  • junior/apprentice receptionist
  • junior/apprentice personal assistant - to those responsible for an organisation's overall customer-service strategy - analysing customer feedback and planning improvements. Access to apprenticeships.

How to apply

If you want to apply for this course, you will need to contact Polino (UK) LTD directly.

Last updated date: 02 December 2016

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