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Travel and Tourism BTEC Level 3 National Extended Certificate at The Harris Academy Orpington

Course description

This qualification gives a broad introduction to the travel and tourism industry, with an emphasis on core knowledge and fundamental skills that are required to work in this sector.

Course content

This qualification includes three mandatory units covering the following content areas.

  • The travel and tourism industry – the travel and tourism industry in the UK is growing and is of major importance to the economy. Students will develop the skills needed to examine, interpret and analyse a variety of statistics that measure the importance of tourism to the UK.
  • Different types of destinations and their importance – students will investigate the features and appeal of global destinations.
  • Customer service – students will explore and apply ways of managing internal and external customer experience to support organisational success and develop their customer service skills.

In addition to the mandatory units, students will also study one optional unit chosen from:

  • Specialist Tourism
  • Visitor Attractions
  • Passenger Transport
  • Events, Conferences and Exhibitions


Students must complete 4 units of which 3 are mandatory and 2 are externally assessed.

Externally-assessed units

The styles of external assessment used for this qualification are:

  • Examinations – all learners take the same assessment at the same time, normally with a written outcome
  • Set tasks – students take the assessment during a defined window and demonstrate understanding through completion of a vocational task.

Internally-assessed units

Most units in the sector are internally assessed. Students may be given one or more of the following:

  • write up the findings of their own research
  • use case studies to explore complex or unfamiliar situations
  • carry out projects for which they have choice over the direction and outcomes
  • demonstrate practical and technical skills using appropriate work-based values and practices.

Synoptic assessment

Synoptic assessment requires students to demonstrate that they can identify and use effectively, in an integrated way, an appropriate selection of skills, techniques, concepts, theories and knowledge from across the whole sector as relevant to a key task. Synoptic units may be internally or externally assessed.

Future opportunities

Explore a career that will take you places and learn the skills and knowledge required to work in the vocational travel and tourism sector. This is a vocational course which will help prepare you for working in one of the UK’s most exciting industries. You will have the opportunity to learn about the travel and tourism industry. You will find out how it works and why it is such an important sector in the economy. Most importantly, the course will help develop the skills which employers value and expect from prospective workers of the future. Possible jobs include travel agents, wholesalers, tour operators, reservations consultants, hotel staff and a variety of executive positions.

How to apply

If you want to apply for this course, you will need to contact The Harris Academy Orpington directly.

Last updated date: 03 October 2017
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Key information

  • Start date: Next September