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Telesales Apprenticeship - NVQ at WS Training

Course content

To complete this apprenticeship the following are required:

An NVQ portfolio which requires completion of 4 mandatory units & 2 optional units

Unit No.

Mandatory Units

A9

Continuously improve own sales performance

B31

Contribute to effective working

C51

Sell products and services over the telephone to customers

C76

Contribute to maintaining effective customer service

Unit No.

Optional Units

A10

Plan & organise a personal work schedule

B35

Input & access data in the organisations information system

C41

Identify sales leads for follow-up calls

C42

Follow up & action telesales leads

C60

Process customers' orders for goods

C72

Support customers in using products & services

C74

Meet customers' after-sales servicing needs

Key Skills to the following levels

Key Skills Title

Level

Application of Number

1

Communication

1

Improve Own Learning & Performance

1

The apprentice must also achieve any 1 of the following -

* Any Key Skill at Level 2

* ERR Workbook

* A unit from any Level 2 NVQ or above relevant to the apprentice's job role.

How to apply

If you want to apply for this course, you will need to contact WS Training directly.

Last updated date: 20 May 2014
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