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Retail Skills at YH Training Services

Course description

Mad about music? Got a passion for fashion? Want a career working with the products you love? There's a lot more to working behind the counter than you might think. Retail is now one of the most diverse and exciting industries you could make a career in. From visual merchandisers planning store window displays, to marketing teams sorting out the distribution of new albums. Over three million people work in the 291,000 retail businesses that exist in the UK.

A retail assistant is responsible for making customers feel at ease when shopping and browsing around a store, directing them towards products and accepting payments. Their work varies depending on the type of business and the size and structure of the organisation, but generally includes:

  • restocking shelves and making sure merchandise is presented neatly
  • greeting customers and answering enquiries about products
  • operating computerised tills and barcode readers to scan items
  • accepting payments for goods and wrapping items
  • changing the layout and visual displays, putting up new promotional material
  • checking for stock items and ordering goods.

Other duties could also include marking up reductions, accepting deliveries of new stock items, explaining company finance options and operating changing room facilities.

Full-time retail assistants usually work 37 to 40 hours a week over five days. They may work variable shift patterns as many retail stores are open in the evenings, at weekends and on bank holidays. Part-time work is widely available.

Salaries range from between around 9,000 and 18,000 a year.

Course content

At level 2 you will be required to complete a minimum of 24 credits, 8 credits are from your mandatory unit which is - Work effectively in your retail team. You will then choose the rest of your credits from the optional units which include display stock to promote sales to customers, support customer service improvements, help to keep the retail unit secure and cash up in a retail store. There are many, many more to chose from!

Entry requirements

An interest in a retail environment, good communication skills.


You will be assessed through observations, questions and answers, professional discussions and by written case studies.  You will build up a portfolio of work based evidence to confirm your competency within a unit. You will receive training to increase your knowledge within  your retail environment.

Financial information

16 - 18 fully funded via governement funding

19+ fully/part funded (please contact us for further details)

Future opportunities

Progression into a supervisory or management role within a retail environment and the opportunity to work towards an Advanced Apprencticeship / Level 3 qualification.

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 20 May 2014

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