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Business Skills and Customer Service at Nacro

Course description

If you’ve ever thought about working in an office or call centre then a business skill and customer service course is a great starting point. At Nacro you can learn about dealing with customers, handling complaints and working as part of a team.

Customer Service

  • Level 1
  • Award or Certificate
  • City and Guilds

Customer Service and Business

  • Level 1
  • Certificate
  • City and Guilds

Course content

You’ll learn skills like:

  • handling phones and post
  • creating business documents
  • dealing with customers
  • handling complaints
  • doing business in a customer-friendly way

Depending on which course you take, you’ll work towards gaining an award or a certificate.

Entry requirements

You don’t need any qualifications or previous experience. You can start at any level that suits you and then move on to other levels. To start a level 2 course, you will need to be working at level 1 in your English and Maths. We also expect you to show an interest in a subject of your choice.


You’ll be assessed through an exam or portfolio.

Future opportunities

Good customer service applies to all businesses, so there are lots of jobs where your qualification will be useful. You can apply for a job as a:

  • secretary or personal assistant
  • customer service representative
  • retail assistant
  • call centre representative
  • IT helpdesk assistant

Alternatively you can take a related course at a higher level or apply for an apprenticeship in a related work area.

Further information

Any of the tutors at your centre will listen to your needs and offer you help. If you have personal matters you’re worried about, you can talk to one of our safeguarding officers. You will find their contact details displayed in the centre.

How to apply

If you want to apply for this course, you will need to contact Nacro directly.

Last updated date: 27 March 2017
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