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Hospitality Customer Service NVQ - Level 2 Apprenticeship at Vision West Nottinghamshire College

Course description

The apprenticeship will include:

  • giving customers a positive impression
  • promoting additional services and products
  • processing information
  • dealing with customers face to face
  • ICT and telephone
  • handling problems, queries and requests

Course content

As part of your apprenticeship you will cover the following:

  • NVQ Level 2 in Customer Service (hospitality)
  • Technical Certificate Level 2 in Hospitality and Catering Principles
  • Key Skills Level 1 in Communication
  • Key Skills Level 1 in Application of Number

Entry requirements

No previous qualifications are necessary for this apprenticeship; the entry requirement is that you must be in a customer service related employed position.


Assessment will be in the workplace and there will be a written test at the end of each unit.

Key skills will be delivered as one to one support or small groups and comprises of a project and exam. Exams can be taken in the workplace.

The technical certificate is delivered in the workplace.

You will also be given the opportunity to undertake these qualifications:

Food Safety in Catering Award at Level 2 or 3 *

Food Hygiene (RIPHH) Advanced Certificate *

Personal Licence Holders, National Certificate *

Health & Safety in the Workplace (CIEH) *

*Additional costs will be incurred.

Future opportunities

As well as being qualified to offer all services as a receptionist there may be the opportunity of progression into a supervisory role and study towards an NVQ level 3.


What can I go on to study?

The apprenticeship can lead to an advanced apprenticeship at level 3 covering hospitality supervision and leadership. For this you will be required to work in a position supervising others.

How to apply

If you want to apply for this course, you will need to contact Vision West Nottinghamshire College directly.

Last updated date: 13 December 2016

Key information


  • More information
    • Our main campus at Derby Road has seen big changes as part of a £40 million redevelopment across the college. Home to our largest cohort of students, the campus is made up of dedicated study zones for curriculum areas; equipped with the latest facilities and state-of-the-art technology which ensures our students become work-ready.

      The campus is also home to our commercial venues, Butterflies Day Nursery, a 150-seat theatre, fine dining restaurant and hair and beauty salon and spa; giving students the opportunity to gain the practical skills needed for employment.

      Vision University Centre, which offers university-level education to the people of Mansfield and Ashfield is also based here.