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Customer Service Level 2 Intermediate Apprenticeship at Hertford Regional College

Course description

This Apprenticeship teaches you the techniques and skills to provide excellent customer service, and can be applied across a wide variety of job roles in many industry sectors. Good customer service is the key to success of any business or organisation.

As a Customer Service Apprentice, you tend to be front facing for the business dealing with customers face to face or electronically. Duties will vary between sectors, but in most cases you will be making sure that customers are dealt with in a positive, reliable and pleasant way – whether that is by offering advice, answering questions or handling problems or going the extra mile the customer experience can be vital to business.

Course content

Following an initial assessment of current skills and induction, the Apprenticeship will include a QCF competency based qualification (NVQ), a knowledge based element or technical certificate, Functional Skills if required, Employee Rights & Responsibilities and Personal Learning & Thinking Skills.

There will be a flexible approach to learning, which may include a day release and assessments at college, however, full recognition will be given to relevant prior learning and experience. In the workplace, the apprentice will be allocated a coach or mentor to help develop you through your programme and the NVQ element will be assessed in the workplace through your daily work role.

Entry requirements

A contract of employment for a minimum of 30 hours per week - to include time at college - for the duration of the Apprenticeship and be paid the Apprenticeship national minimum wage or higher. Additional requirements to be discussed.

To properly assist customers, you will need to be able to communicate with all sorts of people.

Further information

In addition all Apprenticeships include:

• Induction and Employee Rights and Responsibilities

• Functional Skills (as required) • Personal Learning and Thinking Skills are mapped and embedded (Creative Thinking, Independent Enquiry, Reflective Learning, Team Working, Self Management, Effective Participation)

• Guided Learning on and off the job through training, set tasks and independent study

• Coaching and mentoring in the workplace

• Achievement Records of all Training and Development activities undertaken

How to apply

If you want to apply for this course, you will need to contact Hertford Regional College directly.

Last updated date: 26 April 2016
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Key information

  • Start date: Throughout the year
  • Duration: 1 Year
  • Web url: www.hrc.ac.uk

Venues

  • More information
    • Buses: a regular bus service connects Cheshunt and Broxbourne rail stations to the campus.

      Additional buses run to the College including:

      C2/C3 from Harlow                       approx 30 minutes
      310/311 from Waltham Cross      approx 17 minutes
      310/311 from Hertford                  approx 40 minutes

      Trains: The National Express East Anglia Service provides services from Broxbourne and Cheshunt stations to London Liverpool Street, Tottenham Hale, Waltham Cross, Enfield Lock, Harlow, Sawbridgeworth, Bishop’s Stortford and Stansted. 

      Example journey times:
      London Liverpool Street – Cheshunt – 20 minutes
      Stansted Mountfitchet – Broxbourne – 24 minutes

      Parking: There are limited car parking spaces on site.