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Apprenticeship in Clinical Healthcare Support - Intermediate at West Thames College

Course description

Clinical Healthcare Support workers work in a variety of healthcare settings depending upon their role. These include a specific hospital department, a community clinic or health centre, patients' homes, care homes or a GP clinic.

This 14 month Apprenticeship in Clinical Healthcare Support qualification is recognised by the NHS, Europe's largest employer. It provides the skills and knowledge required to become competent in supporting Health Professionals (e.g. doctors, nurses, allied health professionals, healthcare scientists, paramedics) to provide clinical healthcare.

Apprentices are employed as clinical healthcare support workers/healthcare assistants and work alongside Health Professionals providing patient care in a range of settings. They work in clinical services such as medical, surgical, outpatients, community and A&E. They are involved in looking after the well-being and comfort of patients. Tasks may include generally assisting with patients’ overall comfort and wellbeing, assisting healthcare professionals with clinical tasks, monitoring patients’ conditions, helping people to mobilise, supporting people to meet basic care needs such as washing and dressing, eating and drinking, going to the toilet, bed making.

Course content

Mandatory Units

  • Introduction to personal development in health, social care or children’s and young people’s settings
  • Introduction to communication in health, social care or children’s and young people’s settings
  • Introduction to duty of care in health, social care or children’s and young people’s settings
  • Introduction to equality and inclusion in health, social care or children’s and young people’s settings
  • The role of the health and social care worker
  • Contribute to health and safety in health and social care
  • The principles of infection prevention and control
  • Promote good practice in handling information in health and social care settings.

Optional Units

  • Dementia awareness
  • Understand mental health problems
  • Select and wear appropriate personal protective equipment for work in health care settings
  • Prepare individuals for healthcare activities
  • Support individuals undergoing healthcare activities
  • Monitor and maintain the environment and resources during and after clinical/therapeutic activities
  • Obtain and test specimens from individuals
  • Provide support to manage pain and discomfort
  • Provide support for therapy sessions
  • Undertake agreed pressure area care
  • Move and position individuals in accordance with their plan of care
  • Assist in the administration of medication
  • Support individuals who are distressed
  • Support individuals to meet personal care needs
  • Assist the practitioner to carry out health care activities
  • Support individuals to eat and drink
  • Give customers a positive impression of yourself and your organisation.

In additional, you will complete:

  • City & Guilds Level 2 Award in Employment and Personal Learning Skills in Healthcare support
  • Personal learning and thinking skills
  • Mathematics Functional Skills Level 1
  • English Functional Skills Level 1
  • Employment rights and responsibilities.

Entry requirements

For the Intermediate Apprenticeship programme, you should be 16 years or older, working at least 30 hours per week in a health and social care setting. 
Previous qualifications in care are not required but you will need to have basic literacy and numeracy (Entry Level 3 or above).
Before commencing the apprenticeship, it will be necessary to undertake a criminal record check through the Disclosure and Barring Service as you may be working with children, young people and/or vulnerable adults.


To successfully complete the Apprenticeship, the following elements need to be achieved:

Competence Qualification: City & Guilds Level 2 Diploma in Clinical Healthcare Support. Some of these units are mandatory and some you may choose with the agreement of your employer and assessor. Your assessor will go through these units with you and your employer in more detail and discuss how the credits work so you may achieve your qualification successfully. Your assessor will visit you in the workplace to assess you to ensure you meet the minimum national standards.

Personal Learning and Thinking Skills: Evidence will be collected to show that the following skills have been acquired:

  • Creative thinking
  • Independent enquiry
  • Reflective learning
  • Self-management
  • Teamwork
  • Effective participation.

Transferable skills qualifications

  • Mathematics Functional Skills Level 1
  • English Functional Skills Level 1

Employment Rights and Responsibilities (ERR)
The ERR (Employment Rights and Responsibilities) programme is now covered by the online e-learning found on theInstructus website.

Financial information

You do not have to pay to complete this apprenticeship

Future opportunities

These are rewarding support roles with a direct impact on patient experience. Many apprentices complete their apprenticeships and continue to work as clinical healthcare support workers or healthcare assistants with delegated duties assigned to them by the Health Professionals they work alongside. 
Learners may also progress from this pathway onto further qualifications specific to their work context (e.g. Advanced Apprenticeship in Health Clinical Healthcare Support). 

Further information

For details call our apprenticeship team on 020 8326 2010 or email

View all apprenticeships at West Thames College.

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 02 August 2017
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Key information

  • Start date: Throughout the year
  • Duration: 14 months
  • Course code: APP0150
  • Web url:

Contact details

    • Contact name:
    • General Enquiries
    • Contact telephone number:
    • 020 8326 2000
    • Email address: